- What is ultraviewer used for install#
- What is ultraviewer used for software#
- What is ultraviewer used for download#
The next person he connected me with told me to close all of my bank accounts and he would provide me with a crypto wallet key.
What is ultraviewer used for install#
Then he told me to install in Tech Support so that he could remotely enter my computer and reactivate it with an updated key, proving that people are using my internet and all of my other information, including my social security number. He asked me to run MS configuration to confirm his legitimacy. He responded to my inquiry by identifying himself as from Tech Support and offering to direct me to someone who could obtain an updated key for me so that I could stop the people who were attempting to steal my money. My computer was locked by the Microsoft support team yesterday, and they gave me a phone number to call, and the person who answered the phone had an Indian accent. Then you work on a reaction plan for the next time. Find out how a malicious user was able to social engineer their way into your users PCs and why it took 15mins for them to figure out 'something was wrong'. You have an educational moment with your users here. Do not trust that the malicious user was unable to install even a root kit at this point.Īfter that, and more, is done.
What is ultraviewer used for software#
If the hacked exported a list of saved passwords.all of that is at immediate risk right now.īackup your users important data, take note of any license keys they use and the software library installed. Get those bank passwords, Email passwords, hell even netflix passwords all changed. Reset the router management password, consider factory resetting it in the event port forwarding is enabled. You dont know what the malicious user installed/touched/did and chances are your Dad wont remember enough of the 'process flow' to assist in a proper IR. This is an immediate zero trust situation. But I'm not sure we want to take that chance. I have also read that this is not the biggest deal in the world because these people don't really take anything, so much as they try to convince you you have computer problems and get you to pay a fee to fix them. Anything else we should be concerned about that I'm not thinking of? How can I tell if any programs are sending out information over the internet even after doing all of the above? How do I see if any devices are somehow remotely logging into the network? (is that even a concern at the moment?)
Is there a way to somehow go into the computer's recent history and see exactly what was done, what was accessed? For example, is there a way to see whether certain personal files were copied or if any tracking software was installed? I am also having him save his personal files to a hard drive and change some of his major passwords. I have a rudimentary understanding of this stuff so I remotely uninstalled Ultraviewer and ran malwarebytes and ccleaner.
What is ultraviewer used for download#
However, he can't say for sure that they didn't download anything. After about 15 minutes he figured something was up, disconnected the call, and turned off his computer. As he describes it, the guy stayed on the phone with him talking about files that had been installed, problems with the network, and so forth.
My dad tried to reach customer support for his printer and ended up calling a scam artist who convinced him to install Ultraviewer.
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